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We're creating a new bank, Williams & Glyn

NatWest branches in Scotland will become part of Williams & Glyn. In the meantime, it’s business as usual. We’ll keep looking after our customers as normal and will give them plenty of notice if there are any changes.

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What does it mean for me?

NatWest customers in Scotland will get the same great service from people that are ready to help. They can carry on using NatWest branches and all their products and services in the same way.

But you’ll see some changes too because we're seeking the views of our personal and business customers, and working closely with our staff, to create a new bank that will meet customer needs by building strong relationships.

Who are Williams & Glyn?

You may remember the name Williams & Glyn. It’s part of the RBS Group and was known as the ‘alternative’ bank when it was last on the high street nearly 30 years ago. It introduced a number of new ideas to British banking, was famous for customer service and built a loyal following.