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Frequently asked questions

To help you understand what the recent announcement about Williams & Glyn means in more detail, please see the questions and answers on this page.

Remember, it’s business as usual. We’ll keep looking after our customers as normal and will give them plenty of notice if there are any changes.

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You may have seen the announcement we made on 18 September 2017 with confirmation that the European Commission has formally approved an Alternative Remedies Package to meet RBS's State Aid commitment to promote competition in the UK small and medium enterprise (SME) banking market.

The Alternative Remedies Package is focused on the following two remedies to promote competition in the market for banking services to small and medium-sized enterprises ("SMEs") in the UK:

  • A £425m Capability and Innovation Fund that will grant funding to a range of competitors in the UK banking and financial technology sectors; and
  • A £350m Incentivised Switching Scheme which will provide funding for eligible challenger banks to help them incentivise SME customers of the business previously described as Williams & Glyn to switch their accounts and loans, paid in the form of “dowries” to the receiving bank. In addition, under the terms of the Alternative Remedies Package, should the uptake within the Incentivised Switching Scheme not be sufficient, RBS may be required to make a further contribution, capped at £50m.

At this time please be assured that there is no immediate change for our customers. You can continue to use our banking services as normal and you don’t need to do anything. In the meantime we’re committed to delivering you excellent  customer service.

We’ll stay in touch and contact you with further developments, giving you plenty of notice of any changes moving forward. Visit our website for more information on the Incentivised Switching Scheme.

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Right now you don’t need to do anything. As a Natwest customer you can continue to use your existing banking services in the same way you always have. But, don’t worry we’ll stay in touch and let you know about any changes you may need to make.

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For now you remain a customer of National Westminster Bank plc. We'll keep you updated and let you know of any changes to your banking services well in advance of any changes.

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On 18 September 2017 the European Commission formally approved an Alternative Remedies Package which forms the basis of a new agreement in relation to RBS’s remaining State Aid commitments and replaces the existing requirement to divest the business previously described as Williams & Glyn by 31 December 2017.

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For now, nothing is changing. You’re still a NatWest customer and you don’t need to do anything. You’ll continue to receive the same level of customer service from us that you currently get. We’ll keep looking after you as normal and will give you plenty of notice if there are any changes. We value your custom and your loyalty and thank you for continuing to bank with us.

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We will look to keep you updated and will give you plenty of notice if there are any changes.

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It's business as usual. We'll keep looking after you as normal and will give you plenty of notice if there are any changes.

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You should contact your Relationship Manager, visit your branch or call our Helpline on 0800 210 0213 Minicom 0800 092 9098 – we’re here from 8am to 8pm Monday to Friday, and 10am to 4pm weekends and Bank Holidays.

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If you wish to make a complaint, please use the NatWest complaints process – you’ll find details about this here

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Please speak to one of our branch colleagues, or call our Helpline on 0800 210 0213 Minicom 0800 092 9098, who’ll be able to answer any questions that you have.

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You may have seen the announcement we made on 18 September 2017 with confirmation that the European Commission has formally approved an Alternative Remedies Package to meet RBS's State Aid commitment to promote competition in the UK small and medium enterprise (SME) banking market.

The Alternative Remedies Package is focused on the following two remedies to promote competition in the market for banking services to small and medium-sized enterprises ("SMEs") in the UK:

  • A £425m Capability and Innovation Fund that will grant funding to a range of competitors in the UK banking and financial technology sectors; and
  • A £350m Incentivised Switching Scheme which will provide funding for eligible challenger banks to help them incentivise SME customers of the business previously described as Williams & Glyn to switch their accounts and loans, paid in the form of “dowries” to the receiving bank. In addition, under the terms of the Alternative Remedies Package, should the uptake within the Incentivised Switching Scheme not be sufficient, RBS may be required to make a further contribution, capped at £50m.

At this time please be assured that there is no immediate change for our customers. You can continue to use our banking services as normal and you don’t need to do anything. In the meantime we’re committed to delivering you excellent  customer service.

We’ll stay in touch and contact you with further developments, giving you plenty of notice of any changes moving forward. Visit our website for more information on the Incentivised Switching Scheme.

A.

Right now you don’t need to do anything. As a Natwest customer you can continue to use your existing banking services in the same way you always have. But, don’t worry we’ll stay in touch and let you know about any changes you may need to make.

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Please continue to contact your usual support team. If you currently have a Relationship Manager, they or their support team will advise you if their contact details change.

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If you wish to make a complaint, please use the NatWest complaints process – you’ll find details about this here.