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Frequently asked questions

To help you understand what the recent announcement about Williams & Glyn means in more detail, please see the questions and answers on this page.

Remember, it’s business as usual. We’ll keep looking after our customers as normal and will give them plenty of notice if there are any changes.

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You may have seen the announcement we made on 17 February 2017 on the outcome of constructive discussions between HM Treasury and the Commissioner for EU Competition Policy on an alternative option to meet our State Aid divestment commitments agreed in 2009 and 2014.

While this is still subject to formal approval by the EU Commission and market testing and consultation exercises, the proposal includes RBS Group providing:

1. a fund, administered by an independent body, that eligible challenger banks can access to increase their business banking capabilities;

2. funding for eligible challenger banks to help them incentivise SMEs to switch their accounts from RBS Group paid in the form of "dowries" to eligible challenger banks;

3. business customers of eligible challenger banks with access to its branch network for cash and cheque handling, to support the measures above; and

4. an independent fund to invest in fintech to support the business banking of the future. Please rest assured that there is no immediate change for our customers.

You can continue to use our banking services as normal and you don’t need to do anything. In the meantime we’re committed to delivering you excellent customer service.

We’ll stay in touch and contact you with further developments, giving you plenty of notice of any changes moving forward.

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 Right now you don’t need to do anything - it's business as usual. The new option announced on 17 February 2017 is subject to further discussion and consultation with the Regulatory bodies. However, as a NatWset customer you can continue to use your existing banking services in the same way you always have.


But, don’t worry we’ll stay in touch and let you know about any changes you may need to make

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For now you remain a customer of National Westminster Bank plc. We'll keep you updated and let you know of any changes to your banking services well in advance of any changes.

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After RBS Group received financial support from the UK Government ('state aid') in 2009, we committed to the European Commission that we'd sell a number of our branches. The announcement made on 17 February now proposes an alternative means of achieving our divestment commitment.

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There are no plans to make changes as part of this latest announcement.  If any changes are needed in the future, we’ll let you know in advance.

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There’s no change to our current lending policy and we remain fully committed to our HM Government lending commitments.

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When your current mortgage deal expires, please reapply to your branch or call Mortgages Direct. It’s business as usual and we’d be delighted to help with this or any other requirement you might have. 

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Yes, you can continue to use any RBS or NatWest cash machine. It’s business as usual and we’ll be in touch with any updates.

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You can continue to use your account and associated products and services as you do now. We'll keep looking after you as normal, and will give you plenty of notice if there are any changes.

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Yes, you will still be able to make cash withdrawals using your debit card, as you can today.

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For now, nothing is changing. You’re still a NatWest customer and you don’t need to do anything. You’ll continue to receive the same level of customer service from us that you currently get. We’ll keep looking after you as normal and will give you plenty of notice if there are any changes. We value your custom and your loyalty and thank you for continuing to bank with us.

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When a new cheque book is needed, we’ll make sure you have it in plenty of time. You can continue to use your cheque book as you do now.

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If and when any changes are needed, we’ll let you know in plenty of time. In the meantime, you can continue to use your existing PIN.

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We will look to keep you updated and will give you plenty of notice if there are any changes.

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If and when a new card is needed, we’ll make sure you receive it in plenty of time. In the meantime, you can continue to use your debit card as you do now.

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Yes, you can continue to use our branches as you do now. It’s very much business as usual.

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We’ll give you plenty of notice if there are any changes. In the meantime, please continue to use your digital banking as you do now.  

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There are no plans to make changes as part of the announcement made on 17 February 2017. If any changes are needed in the future, we’ll let you know in advance.

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You don’t need to make any changes at the moment. If any changes are needed in the future, we’ll let you know.

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Your current or business account statement will have details of the branch address where your account is based.

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There’s no need to stop the process. It’s very much business as usual and we'd be delighted to welcome you to NatWest. We continue to offer services to customers that are focused on delivering solutions that meet your individual needs.

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No. You’ll still have access to all our other RBS Group products and services. If anything does change, we’ll let you know in advance.

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It's business as usual. We'll keep looking after you as normal and will give you plenty of notice if there are any changes.

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There are no plans to make changes as part of the announcement made on 17 February 2017. If any changes are needed in the future, we’ll let you know in advance.

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There are no plans to make changes as part of the announcement made on 17 February 2017. If any changes are needed in the future, we’ll let you know in advance.

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If there are any changes needed to your overdraft, loan or mortgage, we’ll give you plenty of notice.

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You’ll still deal with the same people you do now. We’ll give you plenty of notice if there are any changes and in the meantime it’s very much business as usual.

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If there are any changes to individual account fees or interest then we’ll give you plenty of notice.

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You should contact your Relationship Manager, visit your branch or call our Helpline on 0800 210 0213 Minicom 0800 092 9098 – we’re here from 8am to 8pm Monday to Friday, and 10am to 4pm weekends and Bank Holidays.

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If you wish to make a complaint, please use the NatWest complaints process – you’ll find details about this here

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Please speak to one of our branch colleagues, or call our Helpline on 0800 210 0213 Minicom 0800 092 9098, who’ll be able to answer any questions that you have.

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You may have seen the announcement we made on 17 February 2017 on the outcome of constructive discussions between HM Treasury and the Commissioner for EU Competition Policy on an alternative option to meet our State Aid divestment commitments agreed in 2009 and 2014.

While this is still subject to formal approval by the EU Commission and market testing and consultation exercises, the proposal includes RBS Group providing:

1. a fund, administered by an independent body, that eligible challenger banks can access to increase their business banking capabilities;

2. funding for eligible challenger banks to help them incentivise SMEs to switch their accounts from RBS Group paid in the form of "dowries" to eligible challenger banks;

3. business customers of eligible challenger banks with access to its branch network for cash and cheque handling, to support the measures above; and

4. an independent fund to invest in fintech to support the business banking of the future. Please rest assured that there is no immediate change for our customers.

You can continue to use our banking services as normal and you don’t need to do anything. In the meantime we’re committed to delivering you excellent customer service.

We’ll stay in touch and contact you with further developments, giving you plenty of notice of any changes moving forward.

A.

Right now you don’t need to do anything. As a Natwest customer you can continue to use your existing banking services in the same way you always have. But, don’t worry we’ll stay in touch and let you know about any changes you may need to make.

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Please continue to contact your usual support team. If you currently have a Relationship Manager, they or their support team will advise you if their contact details change.

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If you wish to make a complaint, please use the NatWest complaints process – you’ll find details about this here.